Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Should you want to exchange/return a product please contact info@local-z.co.za to arrange the exchange or return.

  1. Reasons for exchange/returns should be reasonable & will be based on Localz Trading (PTY) LTD’s discretion.
  2. Items are manufactured on order and returns on large orders will be reviewed by us first before any return can be approved.
  3. We only accept unworn, not yet washed merchandise, within 7 working days.
  4. If you exchange or return an item, then your order process/production will start from day 1 and will fall under our normal production periods.
  5. If you need to return an item because of a manufacturing fault on the receipt of the garment, we will replace or fully credit the full amount of the product and cover the courier cost for delivering the new items.
  6. Courier fees will be charged for the return & exchange of orders. Collection courier from yourself to us & delivery from us to you for the new items. You are welcome to drop off & collect as well.
  7. Goods are exchanged at the price of your item purchase.
  8. Please note that we do not accept exchanges, refunds or returns on personalised & branding items.



We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.



If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  1. We use 3rd Party Company (The Courier Guy) to delivery orders straight to your home or office in South Africa.
  2. We can do Postnet to Postnet upon request.
  3. We can do PAXI (PEP) delivery on request.
  4. Courier Guy delivery:
    • Local (Gauteng) R65 (flyer bag) (1-3 days delivery)
    • Local Rural Areas (Soshanguve etc.) R115 (flyer bag) (1-3 days delivery)
    • Local (Large Parcels) R90 (1-3 days delivery)
    • Outlying (Areas outside of Gauteng) R115 (Flyer bag) (1-3 days delivery)
    • Domestic Road freight (Large Parcels) Starts from R130 | 2-3 days delivery
  5. Collections are welcome (on arrangement only) @ 108 Burkea Park, Pebble Rock Golf Estate, Roodeplaat, Pretoria, 0031; Mondays – Thursdays 08:00 – 16:30 | Fridays 08:00 – 13:00, Public Holidays & weekends: CLOSED
  6. Deliveries takes place during business hours. No weekends or public holidays.
  7. Please make sure you send us the correct address with a house number, street name, area, province & area code.
  8. Once we’ve dispatched your order, we will send you an e-mail with tracking details.
  9. Please make sure that someone is at the given address to receive your parcel. Should the courier be unable to deliver, they will reattempt on the next working day.
  10. Should you be in a rural area that is serviced on a certain day then delivery can only take place on that day. Should someone not be able to receive your parcel then delivery will only be on the next scheduled delivery day. E.g. your area is only services on Fridays. Should you not be able to receive your parcel on that Friday then the next scheduled delivery day will only be the following Friday.


Need help?

Contact us at {email} for questions related to refunds and returns.

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